Terms & Conditions

As used in this Agreement, the following terms have the following meanings. The singular shall include the plural, and vice versa.

• "Account" — The physical money and/or digital account associated with your e-Wallet(s) and Card(s), created at the time you signed up as a Spotcash Account Holder.
• "Account Holder" — The individual that has an Account with Spotcash.
• "Account-to-Account Service (A2A)" — Enables an Account Holder to make secure online payments and/or transfer funds to another Spotcash Account Holder electronically.
• "CDM" — A Cash Deposit Machine from which cash can be transferred when you use your Card at Spotcash.
• "Business Day(s)" — Any weekday other than bank holidays in India.
• "Card" / "Cards" — The Virtual Credit Card and/or Physical Credit Card issued by the Regulated Provider, which access your Account.
• "Credit Card" — Cards issued by banks and financial institutions allowing the user to make purchases and pay for services by borrowing money from them.
• "Service Charge" — An amount representing the value of a Transaction which the card holder has to pay at Spotcash or for which the card issuer seeks reimbursement.
• "e-Wallet" / "e-Wallet Account" — The electronic purse holding e-money issued by the Regulated Provider for each Account Holder, denominated in INR currency.
• "Fees" — Charges applied to your Account to pay Spotcash for a transaction and/or activity on your Account, e-Wallet or Card. See Section IX — "Fees and Limits".
• "Mastercard" — Mastercard® International Incorporated and any of its regional organisations.
• "PIN" — Personal Identification Number, the 4/6 digit code provided for use when you use a Card at Spotcash.
• "Privacy & Policy" — The privacy policy set out on Spotcash's website at www.spotcash.in/privacy-policy.
• "Security Code" — The 3-digit code provided in your Message Centre when you obtain a Virtual Card, or printed on the reverse of a Physical Card.
• "User ID" — The letters and characters chosen by an Account Holder to identify their Account.
• "Virtual Card" — A virtual prepaid Card with no physical plastic card attached, for use at certain online and/or telephone/mail order merchants.
• "you", "your", "yours" — The business, or registered user, using the Products and Services.
• "we", "our", "us" — Spotcash and/or our affiliates and assigns.

The Services described in this Agreement are only available to individuals who have been approved in advance by us. We may, in our sole discretion, at any time, refuse to allow you to perform a credit card transaction, fund or use any of these Services.

You may have requested Physical Card(s) at the time you obtained your Account, or at any time thereafter. Physical Card(s) hold their own e-money balance.

Your Physical Card can be used at any merchant worldwide that accepts the relevant Card Organisation. You can use your Physical Card by: Contactless, inserting into a POS terminal, swiping the magnetic stripe, or withdrawing at ATMs.

• We do not assume any liability for goods or services purchased using your Card.
• Your Cards are not credit cards. No interest will be paid on funds maintained on your cards.
• Your Card is an Electronic Money (e-Money) product — the IMPS/NEFT/RTGS Deposit/Withdraw Guarantee Scheme does not apply.

Your Card information is important and must be kept confidential. Under this Agreement, you agree to:

• Not use a Card as a means of identifying yourself to any other person.
• Not discuss any Card number(s), Security Code(s) or PIN(s) with any other person unless making a purchase from that person's business.
• Use your Cards only in a manner authorised under the Terms of this Agreement.
• Promptly notify Spotcash of any loss, compromise or theft of any Card number(s), expiration date(s) and/or PIN(s).
• You will not be held liable for any losses once you notify us of unauthorised use, unless we determine you acted fraudulently or with gross negligence.

Each time a Card is used at Spotcash, the amount of the transaction will be immediately deducted from your available balance. All applicable Fees as specified in Section IX will also be deducted.

You are not allowed to exceed the balance on any Card by any individual transaction or series of transactions. Any deficit shall be treated as a debt due to us and payable forthwith.

Note: You shall not be allowed to convert crypto currencies in your e-Wallet for use on your Card. Such conversions will be segregated in your e-Wallet and can only be transferred or withdrawn through the e-Wallet.

Your Spotcash account validity is lifetime. We will notify you about your Spotcash account once a year for user activity. You will be required to activate your account annually according to instructions provided via email to your Account Message Centre.

Should you wish to cancel your Spotcash account, you may do so on written notice to Spotcash. Upon receipt, you may withdraw any remaining funds by:

• Using our services at any time to withdraw funds.
• Using fund transfer services to transfer from wallet to any other wallet.
• Transferring remaining funds to your Account and requesting redemption.

We reserve the right to block access or cancel your account if: (1) you load funds from a source you do not have legal right to transfer; (2) you violate the Terms of this Agreement; or (3) directed by order of a court of competent jurisdiction.

All Fees are applied in INR. Spotcash may, in our sole discretion, modify these Fees with two (2) months' prior notice.

Transaction Limits:

Each time that you use a Card, the transaction will be electronically authorised to ensure that sufficient funds are available.

If you identify a charge significantly different from what was agreed at the time of transaction, contact Spotcash Customer Service immediately. We will treat this as a dispute per Section XIV.

A statement of balance and activity on all Cards is available to you in electronic format for viewing online anytime on your Spotcash Account. You may review all transactions and download your wallet balances and transaction history.

You may also call Spotcash's Account Holder Services Centre on the number shown on our website to obtain information on any of your Cards.

We accept no liability for failing to complete any transaction for which you have not loaded sufficient funds in your Account or onto your wallet. If a transaction is denied due to insufficient funds, you may visit www.spotcash.in and transfer additional funds.

Neither Spotcash nor our Regulated Provider will have any liability for the failure of any transaction to accept your Card.

If you become aware of an unauthorised transaction, notify your bank immediately and within 30 days of the date of the transaction. We reserve the right to refuse a refund if you fail to notify us within 13 months.

You may claim a refund for an authorised transaction if: (A) your authorisation did not specify the exact amount; or (B) the amount exceeded what you could reasonably have expected. Such refund must be requested within 2 days.

Spotcash will try to resolve any complaint as soon as possible. We will respond within one (1) Business Day after receipt of your complaint to acknowledge receipt and inform you of the expected resolution timeline.

In all cases, we will notify you of the final resolution within two (2) weeks of receiving your complaint.

The circumstances under which we will disclose information about you are fully described in the Privacy Policy on Spotcash's website. Spotcash may provide information about you:

• When required by law.
• In compliance with agreements with professional, regulatory or disciplinary bodies.
• To enforce our agreements with you.
• In connection with potential sales of business.
• To carefully selected service providers who help Spotcash meet your needs.

Your Personal Information may be shared with fraud prevention or credit reference agencies to: verify identity, trace debtors, prevent fraud/money laundering, manage your Card(s), and perform statistical analysis.

You grant us the right to keep a record of this information for a period of five (5) years, unless modified by the relevant authority.

With at minimum two (2) months' prior notice, we may change the Terms of this Agreement or any policies, including changing or increasing Fees. Any changes will be effective two months after posting on www.spotcash.in and email notification to you.

By entering into this Agreement and using your Card(s), you agree to receive notice of changes electronically rather than on paper.

Spotcash is not your agent, fiduciary, trustee or other representative. We do not give up our rights by delaying or failing to exercise them at any time.

Your Card(s) shall not be used as payment for an illegal transaction or for any other illegal purpose. Should we suspect illegal use, we have the right to cancel your Card(s) immediately and report to appropriate governmental authorities.

We will not be liable for failure to perform any obligations due to events beyond our control, including acts of God, war, equipment failures, bank failures, strikes, fire, flood, or other casualty.